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We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.
From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me.
Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand.
Function Description We are currently recruiting for two departments: Roadside Assistance Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance days per year, 7 days a week and 24 hours a day.
Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. The philosophy is to ensure the customer is mobile again as quickly as possible. Do you enjoy providing immediate assistance to customers and being part of a dynamic environment?
Are you flexible enough to work in shifts? Stop reading and apply directly to become a part of our team! You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance Customer Service The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization.
You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Do you enjoy building up a relationship with clients and do you have perfect writing skills?
Do you prefer to work in more regular dayshifts? Don't be shy and differentiate yourself by convincing us of your way to communicate. Working hours The department is open from Monday to Friday. You will be working 40 hours per week in dayshift with a competitive salary. Job Requirements Good understanding of Customer satisfaction English as a native language Excellent written and verbal skills Ability to work in structures, to prioritize, analyze and coordinate your day to day business Empathy and negotiation skills Open-minded to a diversity of cultures Computer literacy Act as our Brand ambassador Compensation We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary: If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs Employee Car Program: Due to our Social Club it is ensured that you also have fun with your colleagues after work.
The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games. Enjoy massages free of charge during your breaks. Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.
Pizza, Burger, Pasta, Schnitzel and many more options!
We provide an extensive 4 week initial training fully paid and a follow up buddy program of months. You will be offered one contract with a duration of one year, after this the contract will be of an indefinite time. Apply now Ihr Browser kann leider keine eingebetteten Frames anzeigen:• Co-responsibility to run the company, its strategy, business plan, funding and budget • responsible for business development • setting up a new sales strategy; temporary takeover of the position as a Key account of managerTitle: Helping in Digital Transformation - .
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